Policies

Rule #1: I want you to be happy with your purchase for years to come.

Rule #2: Nothing takes priority over Rule #1.

• Prices shown are the total prices per item- no adders, add-ons, tax, shipping or other charges *.
• Any product damaged or found to be defective out of box will be repaired or replaced promptly. Freight damage must be reported by phone, fax or email within 24 hours of receipt so we may initiate replacement and contact the carrier.
• Returns for exchange will be given 100% credit toward the purchase of another clock of equal or greater value.
• Returns for exchange for an item of lesser value may be subject to a 10% restocking/processing fee.
• Order cancellation is permitted with 100% credit/refund provided the item has not shipped. If the item has been shipped, it is subject to a 5% restocking fee provided the carton has not been opened.
• Clocks customized with engraving are not returnable. This does not apply to a clock ordered with an engraved nameplate. In such a case, only the nameplate is not returnable unless it has been affixed to a base in which case the base is non-returnable.
• Custom-made clocks are returnable only with the consent of the factory. A restocking charge may apply.
• Straight-across returns of opened items without an order for a different item will be subject to a 10% restocking charge.
• Returns which are missing parts will be credited less the cost of replacing the parts which were not returned
• Shipping charges (if applicable) are not refundable.
• Any product returned must be undamaged and re-stockable as new. All returns are subject to inspection. Those fitting re-stock criteria will be credited as above. At our option we may offer to accept a return which does not meet the restocking criteria herein, subject to a percentage charge.
• Returns will not be accepted of any item which has been modified or which is not accompanied by its original carton and packing materials, key, screws and instructions (when applicable).
• Requests for returns must be made within 30 days of shipment.
• All clocks are covered by a manufacturer's warranty. A written bill of sale will be furnished on ALL purchases as proof of warranty. Should warranty service be required you may contact either me or the factory for assistance.
• All clocks sold are 100% genuine, new, unused and with traceable serial numbers and in factory-sealed cartons.
• Your address, name, phone number and email are NEVER sold, loaned, given away or used inappropriately - ever.
• Your satisfaction is of paramount importance to me. I want you to look at your fine Chelsea Clock years from now and be pleased not only with the clock but with the transaction as well. It is my goal to create a pleasant, memorable purchasing experience for all of my customers.
• I strive to offer great deals on the finest clocks made while providing an unparalleled level of knowledge, expertise, experience and customer service. There may be some no-name, no-contact websites selling for a little less but they often provide very little in terms of customer service. I respect my customers and I respect this fine product and I will never leave a customer "hanging". I will always be available for any problem, question or concern you may have. That's my promise to you.

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* Free shipping on all purchases of $200 or more within the continental US.